ebm-papst Fans, Blowers and Technology

by Liz Callaghan – Director of Customer Service & Logistics

As 2014 begins, we're continuing our GreenTech commitment to reduce our carbon footprint in all that we do. From packaging and shipping materials to logistics and customer service to lighting and equipment, here are just a few of the ways that ebm-papst makes good on our commitment to sustainability!

• We recently replaced all lighting in our warehouse with new LED lighting, which will significantly reduce our energy usage.

• Over the years we have gotten away from the use of chemically based InstaPak foam and moved toward the use of recyclable brown paper. 

• We recycle and reuse wooden skids for shipments.

• We save all small cardboard boxes and dividers, to reuse them again.

• We have reduced our paper consumption by emailing purchase order confirmations and customer invoices, rather than mailing a paper version.

• In our logistics center, we've replaced our older pallet scales with new state-of-the-art scales. The floor scales are not only more accurate, they're also saving energy!
  
  

• Our Logistics Center and Customer Service departments work with our customers to consolidate their shipments where possible. Bundling several orders together helps reduce the number of boxes and skids needed.

• Our Logistics Center is equipped with motion sensor lighting in all aisles, helping reduce electricity costs. 

• We continue to upgrade equipment, such as order pickers and forklifts, to more energy efficient models.

About Liz Callaghan
As Director of Customer Service and Logistics at ebm-papst, Liz Callaghan enjoys meeting in person the customers with whom she’s developed productive relationships over the past 17 years. Her responsibilities include warehouse logistics, international purchasing and inventory control. A constant learner, she leverages her diverse experiences to anticipate and address logistics issues in advance, ensuring the best possible service to prospective and current customers.

A Day in the Life of a Regional Sales Administrator (Customer Service)

By Liz Callaghan

The main objective of a Regional Sales Administrator (RSA) is to ensure 100% customer satisfaction for all of our current and potential customers. Each RSA works with a member of the Sales Team to cover customers in a specific geographic territory.  Their jobs change daily, depending on what our customers need. At any given time, the RSA Team could be on a conference call with a customer or out in our warehouse. The RSA and warehouse Logistics Team work together very closely to ensure their orders are going out on schedule and shipping the correct method the customer requires. The RSA works with our international purchasing team to schedule deliveries from our factories based on customer needs.  RSAs also work with the Quality Department to manage returns. When a new project comes up, RSAs work closely with our Application Engineers to make sure the customers get the product samples they need.   RSAs work with our Planning department to make sure all Value-Added orders are on schedule.

A big part of the day is discussing the customer’s activities with their appropriate Sales People.  The RSA might need to adjust orders, expedite parts, discuss new customer details, and add new customers to the system - anything that ensures customer satisfaction.

As technology changes, we provide our RSA team with training that will keep them up to date with the latest and greatest information. Developing relationships with customers are a top priority for ebm-papst. We strive to make sure customer service is giving personal attention to the needs of each of our customers. The RSA team works every day to continue growing those relationships that our business is built on.